Shipping & Delivery Policy
We deliver most orders within 2-7 business days. Monday to Friday are considered business days except for public holidays.
Delivery delays can occasionally occur around public holidays or at times because of unforeseen circumstances. But we do our best to provide timely deliveries to all our customers.
Once the orders are shipped, you cannot cancel them. We deliver your orders through our registered courier partners. Presently, as part of our introductory offer, we are shipping all orders for free of cost - regardless of the number of orders.
For shipping orders across India, we accept all major debit & credit cards, including Mastercard, Visacard, and American Express. We also provide Net Banking options across most of the banks. We give the choice of Cash on Delivery for orders up to INR 8000 presently.
Head over to ‘My Orders’ to keep an eye on your package. We’ll drop in a mail with the details shortly after your order is placed.
Our delivery partners will try thrice. In case, the customer is not available at the time of delivery, our delivery partner will make a second attempt on the next business day, followed by a third attempt on the following business day, if necessary. If the package is still not received by the customer, then it will come back to us, and your order will stand canceled. Please ensure you provide the complete & accurate shipping address, including ZIP code and a mobile number. It will help us in delivering your order faster.
Should you have any questions about your order dispatch, you can email us at hello@altvibes.com call us on + 91 9310733435. Our working hours are Monday to Friday from 10:00 AM to 6:00 PM IST.