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Your purchase is eligible for return or exchange only if it meets the following conditions:

  1. In case you have received a different product. That means the product delivered to you does not match the product description as mentioned on the AltVibes website.
  2. In case you received a defective product with either a manufacturing or quality concern.

Steps to Request “Return or Exchange” of Product(s)

  1. To exchange/return your shipment, please go to "My Orders" on the AltVibes website. Click on "Return/Exchange" button by selecting the order/product you want to return and state the reason for the return.
  2. We will arrange for a pick up from the same address within 5-7 working days to which the product was shipped. Please put the product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged, and all the tags and barcodes, invoice slips are intact at the time of return.
  3. Once the product reaches our warehouse, we will inspect the product. Once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request on a case by case basis. Refund shall be made through the original payment mode, which would be processed within 7 business days.

If your purchase meets our exchange/return criteria as stated above, please email us at hello@altvibes.com within 72 hours of delivery with the following information:

  1. Order number
  2. Delivery address
  3. Specify the reason for the return. In case of a defective or incorrect product, please send us an image of the item at hello@altvibes.com

Unfortunately, we will not be able to consider any emails or images sent after 72 hours of the delivery. If there is a genuine defect in the order, we would be happy to exchange your product with a replacement or a different product of the same value. If your return request meets our criteria, we can refund your order amount within 10-12 working days after the order is picked up from the given address.

By default, we will aim to exchange any product which is different from what was ordered or defective. Under certain circumstances, if we are unable to provide you with a replacement for your ordered product, then we will notify you. Henceforth, we will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days.

If you find that the package is tampered with, please do not accept the item and handover the package back to the delivery person before signing the Proof of Delivery.

In case of an exchange, your new order will be sent within 5-7 working days after we receive your returned product. The exchange difference cost and shipping cost shall vary from case to case and would be notified to the customer via email.

All our products are made by experienced professionals, one piece at a time, making each piece unique. It implies that there may occur a slight variation in the color, tone, shape, or sizes in the product range. We do not term or regard such slight variations as- "defects" and, therefore, do not qualify for the return or replacement policy.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request will be treated as an individual case. We will not offer refunds if we have received an incorrect or incomplete shipping address. Or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.