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Privacy Policy

We, at AltVibes, owned and operated by Dozo Services Pvt. Ltd., endeavors to ensure that all your personal information is protected.

This policy in conjunction with our Terms and Conditions, explains how we may use the information we collect about you, as well as the rights you have over any personal information we hold about you.

Please thoroughly read the Privacy Policy & Terms and Conditions. By accessing the website you confirm to have understood and agreed to them. In case you want to avail "Right to be forgotten" then please leave us an email at hello@altvibes.com or write to us at AltVibes.com (Dozo Services Private Ltd.), Building No.-393/1, Plot No.-1, Balraj Estate, Mehrauli-Gurgaon Rd, Ghitorni, New Delhi, Delhi 110030.

The information that we collect about you includes your name, email address, phone number, shipping address, transaction details, and IP address when you:

  1. Visit the website
  2. Register on or buy products on the website
  3. Take part in our promotions, competitions, customer surveys, and questionnaires
  4. Contact us via email, phone, or letter

We may also receive your personal information from third party sources including partners with which we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.

We collect your personal information to better understand you and to enable us to personalize your experience with AltVibes, including offers and promotions to meet your needs. We use your information to:

  1. Personalize our offers & promotions for you
  2. Operate your online account
  3. Process your online orders
  4. Tell you about important changes and updates on the AltVibes website
  5. Develop and improve our products
  6. Manage promotions, competitions, customer surveys, and questionnaires
  7. Check & verify your identity, and prevent or detect crime

From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best products from AltVibes. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.

With your prior agreement, we may contact you by email, post, SMS, or phone:

  1. With details of offers and information about products or offers;
  2. With offers and information about products from selected partners, or for customer research Eg. to help improve our products or the website.

It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us, this will mean that you won’t get details of great offers or promotions that may be of interest to you.

You may choose to no longer receive marketing information from us by:

  1. Clicking on the "unsubscribe" link on the bottom of any of our emails to opt of email communications
  2. Sending us an e-mail at hello@altvibes.com
  3. Calling us on +91 9310733435
  4. Writing to us at AltVibes.com (Dozo Services Private Ltd.), Building No.-393/1, Plot No.-1, Balraj Estate, Mehrauli-Gurgaon Rd, Ghitorni, New Delhi, Delhi 110030.